Change my password (I have forgotten my password)
If you have forgotten your °×С½ãÂÛ̳ password, this guide will show you what you need to do to reset it.
Before you start
You will need your °×С½ãÂÛ̳ user ID.
If you already know that your phone is registered for password management you can jump straight to step 3:
- 1. Find out whether my phone is already registered for password management
It's easy to checkÌýwhether you are registered for password management on your mobile phone...
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Visit and enter your °×С½ãÂÛ̳ user ID and your password and click 'Submit'.
If your number is already registered, you will see a notice in red at the top of the page.
The notice reads: ‘You already have a phone number that ends in xxxxx. Registering a new phone number will replace the existing number’.
- 2. Is your phone registered?
Steps to follow whether you have or haven't previously registered your phone:
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If you have already registered your phone, go to step 3.
If you have not registered your phone, go to step 4.
- 3. Reset my password using a phone token
You need to get a code sent to your mobile phone before you can reset your password.
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- Go to .
- Enter your °×С½ãÂÛ̳ user ID.Ìý
- Enter the last fiveÌýdigits of yourÌýmobile number.Ìý
- Click 'Submit'.Ìý
- The form will change and you will receive a code on your mobile phone.Ìý
- Enter the code from your phone and your new chosen password following the guidelines for creating a strong password.Ìý
- Confirm your password and click ‘S³Ü²ú³¾¾±³Ù’.
Your password hasÌýnow been changed.
- 4. Visit the ISD IT Services (help desk)
If you are unable to reset your password online then you will need to visit the IT Services (help desk)Ìýin person.
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The IT Services (help desk) is on campus at theÌýlocations below. If you cannotÌývisit in person, contact servicedesk@ucl.ac.uk for help.
DMS Watson Library
Ground Floor, Malet Place
London WC1E 6BT
Opening hours: Monday to Friday 9.30am–6pm
Institute of Education Library
20 Bedford Way
London WC1H 0AL
Opening hours: Monday to FridayÌý9.30am–6pm,ÌýSaturdayÌý11am–1pm and 2pm–4pm
°×С½ãÂÛ̳ Student Centre
First floor, 27-28 Gordon Square
London, WC1H 0AH
Opening hours: Monday to Friday 9am–5pm
Main Library
Wilkins Building, Gower Street
London, WC1E 6BTÌý
Opening hours: Monday to Friday 9.30am–6pm